Returns & Exchange Policy

At STUDS, we stand behind every pair of earrings we design and craft. We prioritise product quality, wearing comfort, and customer shopping experience. This official returns and exchange policy clearly states all standard rules for online orders, protecting your consumer rights while complying with global hygiene and retail safety regulations for all ear piercing jewellery accessories.

All return, exchange, and after-sales applications must be submitted within14 calendar days from the date you successfully receive your parcel. Any requests beyond this valid time window will not be accepted for safety and inventory management reasons. To apply for after-sales service, you must provide your official order number, valid delivery screenshots, and complete original product packaging information. Our customer support team will review your application within 24 working hours and send you a formal return authorization notice. Please do not send back any items before obtaining official approval, otherwise the package will be directly rejected and returned to you at your own cost.

Due to strict public health and ear hygiene standards in the jewellery industry, worn, touched, or unsealed earrings cannot be returned or exchanged for simple change-of-mind reasons. All eligible returned goods must remain completely unworn, unmodified, scratch-free, and fully intact with original anti-tamper seals, protective bags, earring cards, brand boxes, and all matching accessories complete. We strictly refuse any returned products with obvious wear marks, fingerprints, oxidation traces, bent structures, or damaged packaging.

We only provide free official exchanges and full refunds for defective, broken, tarnished, wrongly shipped, or damaged earrings caused by factory production flaws or logistics transit damage. If you receive faulty goods, please take clear photos and short videos to record the real condition within 48 hours after receiving the package, and contact our support team directly. We will arrange free replacement, complimentary return shipping labels, or full original payment refund according to your actual needs, with no hidden handling fees deducted.

Customers who voluntarily return eligible non-defective products for personal reasons need to bear the independent return shipping cost by themselves. All refunds will be automatically processed to your original payment account within 3 to 7 working days after our warehouse strictly inspects and confirms the returned items meet all resale conditions. Final clearance earrings, personalized engraved earrings, and custom customized styles are completely non-returnable and non-exchangeable to ensure uniform store operation standards.

STUDS reserves the final interpretation right of this after-sales policy. If you have any questions about returns, exchanges, or product wearing maintenance, please contact our online customer service anytime.